Quick overview of our service.

1. Customer fills out the order form, prints out the shipping label, filling out form automatically sends us a copy of the customers information, along with what has been requested to be repaired on the shoes or item being sent.
2. Customer will receive a email stating that we have received your order and are waiting on shoes to arrive.
3. Customer uses the shipping label to ship the shoes.
4. When shoes arrive we match customer's name from the shipping label to the order form they submitted.
5. We enter customer Information in our Computer Systems International Inc. software data base that generates a customer # and a invoice # for the price of the repair you requested. At this time 2  work orders and a small tag are printed with the customers Name, phone #, invoice #, and all repair listed that are to be done to the shoe or item being repaired. One is taken to the office for billing. the other is placed in the left shoe and the small tag in the right.
6. We then enter that invoice # on a PayPal invoice and email that to you.
7. Customer pays the invoice thru PayPal. We do not take checks or credit cards over the phone.
8. All repairs will be started next working day after payment is received. All materials and labor are warrantied for 6 months. All warranty claims must be returned to Hoover Shoe Repair for repair. All shipping is responsibility of customer. Turnaround times vary depending workload but generally takes two to three day for repair, plus two to three day for shipping
9. We repair the shoes and ship them back USPS.

Thank you for your business!

Tony Hill

Hoover Shoe Repair